Rob Wilson Art

Hello, I’m Rob Wilson, an artist.

This Privacy Policy applies to information that Rob Wilson Art collects about you when you use or sign up to:

• Rob Wilson Art website & online shop

• My email newsletters

Throughout this Privacy Policy I’ll refer to my website, online shop and email newsletters collectively as ‘Services’. Below I explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

If you have any questions about this Privacy Policy, please contact us at email rob@robwilsonart.co.uk

Information we collect

Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a purchase), as well as information you provide in any communications between us. You will have given us this information whilst placing an order on our website or any of the other ways to interact with us.

We only collect information about you if we have a reason to do so, for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in the following ways: if and when you provide information to us and automatically through operating our services.

1. Information you provide to us

We may collect, store and use the following kinds of personal information:

(a) information that you provide to us to help us deliver our Services including:

• name and job title

• contact information including email addresses

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our products;

(d) any other information that you choose to send to us.

2. Information we collect automatically

We collect the following kinds of information automatically:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation;

(b) We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s Privacy Notice is available at: www.google.com/privacypolicy.html

(c) Our advertisers may also send you cookies. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

3. Sensitive personal information

If you share your personal experience or the experiences of a friend or relative, we may also collect this information. If you provide us with any sensitive personal information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy.

Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.

We will only use this information:

For the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide.

We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.

4. Making work more unique to you

We want to improve how we talk to you and the information we provide through our website, services, products and information. To do this we sometimes use profiling and screening methods so that we can better understand our supporters, your preferences and needs to provide a better experience for you.

This information can be appended to the information that you have provided which allows us to use our resources more effectively by better understanding the background of our supporters and making appropriate requests based on what may interest them and their capacity to give.

You can of course opt out of this activity at any time. To do this, email rob@robwilsonart.co.uk with the subject line ‘Please stop analysis of my data’.

Here’s what we intend to do with your data.

You can tell us if you’d prefer us not to.

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you have placed an order on a website).

However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for us to process your information to help us to achieve our vision of ensuring that everyone experiencing Rob Wilson Art has the best possible experience.

Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Some examples of where we have a legitimate interest to process your Personal information are where we contact you about our work via post, use your personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for our legal purposes (for example, dealing with complaints and claims).

We may also process your personal data on the basis that it is necessary for our legitimate interest in the effective management and running of our company, which may include (but is not limited to): engaging suppliers and supplier personnel; interviewing prospective staff members; ensuring that our systems and premises are secure and running efficiently; for regulatory and legislative compliance and related auditing and reporting; for marketing and general business development purposes; for insurance purposes; to facilitate, make and receive payments, and to collect money owing to us.

We do not consider that the processing of your personal data on the basis of our legitimate interests as described above is likely to result in any unwarranted prejudicial effect on your rights and freedoms or your own legitimate interests, and we regularly review our systems and processes to ensure that remains the case.

How we use information

We use information about you as mentioned above and as follows:

To deliver our services

· To provide our Services, for example, to communicate with you, to set up and maintain your account, to review your submissions and to send to you goods purchased via the website;

· To send statements and invoices to you, and collect payments from you;

· All our website financial transactions are handled through our payment services provider; (insert eg PayPal and WorldPay. You can review the PayPal Privacy Notice at www.paypal.com and the World Pay Privacy Notice at www.worldpay.com. We will share information with PayPal and WorldPay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.)

To develop and improve our services

· To further develop our Services, to understand our users needs and provide a better service by adding new features that we think our users will enjoy;

· To monitor and analyse trends and better understand how users interact with our Services, which helps us improve our Services and make them easier and more enjoyable to use;

· To deal with enquiries and complaints made by or about you relating to the website;

· To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Rob Wilson Art and others;

To communicate with you

• To send you general (non-marketing) commercial communications, email notifications which you have specifically requested;

· To send to you our newsletter and other marketing communications relating to our business (or the businesses of carefully-selected third parties) which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

· To communicate with you about offers and promotions offered by Rob Wilson Art and others we think will be of interest to you, solicit your feedback for market research and event evaluation, or keep you up to date on Rob Wilson Art and our products;

To personalise your experience

· To personalize your experience using our Services, provide content recommendations and serve relevant advertisements.

Sharing information

We do not sell our users’ private personal information.

We may however share your information with our trusted partners and suppliers who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes. Some examples of where we may share your information are with our fulfilment partners who help to create and send information to you to reduce our costs, with our partners.

We enter into contracts with these service providers that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Subsidiaries, employees and independent contractors

We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Notice for personal information that we share with them.

Third party vendors

We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.

As required by law

We may disclose information about you in response to a subpoena, court order, or other governmental request.

Business transfers

In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Rob Wilson Art goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Notice would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Notice.

Aggregated and anonymised information

We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.

Information shared publicly

Information that you choose to make public is – you guessed it – disclosed publicly. That means, the public will see it and may use/share that content.

You bear sole responsibility for the photos which you choose to post on the app. By posting photos, you are warranting that you have the permission and authority to do so.

Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.

Storing information

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we keep your personal information for?

We keep your personal information to enable your continued use of our Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we will take reasonable technical and organisational precautions to safeguard and secure the information we collect online. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy notice does not cover the information practices of those websites or advertisers.

You are responsible for keeping your password and user details confidential.

Your rights

You have various rights in respect of the personal information we hold about you

If you wish to exercise any of these rights or make a complaint, you can do so by contacting Rob Wilson Art email at (email address) and by phone on +44 (0)161 6377490. You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, www.ico.org.uk

Choices

You have several choices available when it comes to information about you

Limit the information that you provide

If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services, for example paid products, may not be accessible.

Opt out of electronic communications

You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

Set your browser to reject cookies

You can usually choose to set your browser to remove or reject browser cookies before using our website, with the drawback that certain features of the website may not function properly without the aid of cookies.

Other things to note

Third party websites

This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

‘Cookie’ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website.

They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve the user experience.

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use all four categories of cookies:

• Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.

• Performance cookies collect anonymous information about how you use our site, like which pages are visited most.

• Functionality cookies collect anonymous information that remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

• Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. As such if you visit our website you may then be more likely to see adverts about our work on other websites as your browsing suggests that this is an area of interest.

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T: +44 (0)7801 813049

RWA Art Gallery

4 Market Street

Whaley Bridge

High Peak

SK23 7LP